SUPPORT
Need a hand?
A little help to get you back to the grind. Find your topic below, or get in touch.
A FEW QUICK ANSWERS
Good questions.
What is PastPaperGrind?
An independent revision platform for practising exam-style questions, reviewing mistakes and tracking your progress. It supports your learning but cannot guarantee an exam result.
What’s the difference between Question Bank and Past Papers?
Question Bank lets you practise by subject and topic. Past Papers groups practice into papers for a fuller session. Unless specifically identified otherwise, these are independent exam-style questions, not official past-paper questions.
How does Paper work?
Paper is an in-service study reward you earn through practice and discoveries. Use eligible Paper in your collection to unlock characters and accessories. Your collection shows the balance and requirements; Paper is not money.
How does the streak work?
Your streak records consecutive study days with marked practice. Days are counted using UTC, which may differ from local midnight. Returning the next day keeps it going; missing a full day resets the current streak.
How do I unlock characters?
Open your collection to see each character’s requirement. Some use Paper, others depend on streak milestones, discoveries or seasonal availability. Once eligible, choose Unlock, then equip your character.
How do I change my subjects?
Open Account → Change my subjects to update your selections. Complete the steps to save your choices. You can also open Subjects to browse practice content.
Why was my answer marked incorrect?
Check units, rounding, the requested format and the marking points. Automated marking can miss valid alternatives, and drawings may need self-assessment. If the feedback still looks wrong, contact support with the subject, topic and question details.
How do I cancel my subscription?
Open Account → Manage subscription, then follow the cancellation steps and check the confirmation and end date.
What happens after cancellation?
When cancellation is scheduled for the end of the paid period, paid access continues until that date and renewals stop. Free access remains afterward. Deleting your account ends access immediately. Cancellation does not automatically refund earlier payments.
How do I delete my account?
Open Account → Privacy & account. Download your data first if you want a copy, then type DELETE and confirm deletion. This removes account-linked study data and cancels active subscriptions. It cannot be undone; some legally required records may be retained.
How do I contact support?
Choose a category above or use Contact support. The form prepares an email for you to send from your own email app. Please do not send passwords or full card details.
